Returns & Exchanges

At Crafty By Numbers, we want you to be fully satisfied with your creative projects. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all paints, brushes, and canvases are included and undamaged.

• 3.
  Ship the Item

  Attach the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.